FAQ

 

How do I place an order?

All you have to do is click on the product you'd like to purchase, add it to your cart, submit your payment and we will package your order and send it out. Easy as that. Have a problem ordering, shoot us an email at dogstuff@reversedrescue.com and we'll help you resolve the problem ASAP.

 

What are your payment options?

We accept forms of payment through PayPal.

 

What is your shipping policy?

Shipping Rates for USPS Priority or USPS Priority Express are determined by order weight and shipping destination. These charges are automatically calculated at checkout once your Shipping Address is entered. 

Most USPS Priority packages arrive within 1 to 3 business days after processing*, depending on location. USPS Priority Express guarantees overnight delivery to most U.S. Addresses; however, may deliver within 1 to 2 days. *PLEASE NOTE: This DOES NOT include our regular processing times. Tracking information will be emailed as soon as order is prepared for shipment. Please allow 24 to 48 hours for tracking information to update. 

DOMESTIC & CANADA

We ship all packages via United States Postal Service, which provides nationwide service, including Alaska and Hawaii. Packages are delivered Monday through Saturday. Most Priority Mail packages arrive within 1 to 3 business days. Delivery times are non-guaranteed, and BOSS cannot be held responsible for packages that take longer than the estimated transit time. The vast majority of packages shipped via USPS arrive within the estimated timeframe, but lengthy delays are possible, especially for orders to Alaska and Hawaii. We provide tracking information for all orders, please contact us if you experience any issues or did not receive the automated email. 

All orders to Canada are shipped via USPS First Class Mail International, deliveries generally take between 7–21 days to arrive, although USPS does not guarantee delivery dates or times. Mail may travel to its destination by ground, air or a combination of both.

INTERNATIONAL

We are currently working on setting up international shipping locations! If you would like to see if we are able to add your country, please email us at dogstuff@reversedrescue.com!

Customs & Country Regulations
Please know that we do try to adhere to each countries individual import policies. While we do our best to make sure that we don't ship prohibited products, it is up to you to double check your country's import policies before ordering. BOSS will not be held liable for orders that are seized by your local customs and are unable to be refunded. 

Duties & Taxes
We currently ship all packages with DDU (delivery and duties UNPAID). This means your package is usually delivered by local mail carrier at the final destination or you may be required to collect the parcel from the postal facility directly. Your mail carrier may or may not charge duties and taxes. We do not collect taxes and duties during checkout and therefore you are responsible for paying these if you are required. If you have questions regarding how/when duties and taxes are charged, we advise contacting your Customs office directly.